Refund policy

RETURNS

We have tried to make sure our returns process as simple as possible. Whatever your reason for needing to make a return, please read the information below and then click the button for the form we will need back with the return.

Please ensure returns are packaged safely, securely, and sent with a tracking number - please take note of this tracking number for future reference.

Returning unwanted products

  • Products can be returned for any reason within 14 days of the initial purchase.
  • Any return postage costs will be paid by the customer for unwanted items.
  • Sealed product and accessories must be returned in their original packaging, undamaged and unopened.
  • Products not returned in this condition will be refunded at 50% of the sale value.

Returning faulty or damaged products

  • Faulty goods, or goods damaged in transit before receipt by the customer, can be returned within 14 days of the initial purchase.
  • If you contact us first with information/images about the fault/damage, we will be able to provide a postage label for you, free of charge.
  • Products returned for being faulty or damaged in transit are normally replaced/exchanged for identical products.

Lost Shipments

  • If your shipment has been lost or misrouted, then a replacement product will be sent out as soon as possible, if for any reason this is not possible a full refund will be arranged.